Call center AI firm ASAPP raises $120 million, valued at $1.6 billion
By Jane Lanhee Lee
(Reuters) – ASAPP Inc, maker of artificial intelligence software program program for identify center brokers, talked about on Wednesday it raised $120 million, doubling the company’s valuation to $1.6 billion beforehand yr.
The New York-based startup moreover doubled its contracts closing yr as a result of the COVID-19 pandemic moved corporations on-line at a time when many identify amenities had been shut down or despatched their employees to work from home, talked about founder and Chief Executive Gustavo Sapoznik.
ASAPP software program program does not trade human identify center brokers, nevertheless as a substitute sends brokers real-time suggestions of what to say in response to purchasers’ suggestions. For internet chats, it presents the agent with a variety of potential responses that could be despatched with a click on on, serving to every brokers and purchasers save time.
Sapoznik talked about …