Evolution of IT Service Desk Operations

During the late 80s and 90s, IT Helpdesk was a novel beast as compared with what now we’ve got within the current day. It acted as a single stage of contact for patrons’ IT factors/ requests. Terms like “catch and dispatch” and “log and flog” have turn into prevalent and are getting used. With the speedy adoption ITIL framework, the… Read More »Evolution of IT Service Desk Operations

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